Univest is currently seeking a Full-Time employee for its Call Center.
• Fulfill inquiries and requests from Univest retail, e-Commerce, and commercial banking customers and internal employees over the telephone and via e-mail • Analyze customer and internal employee inquires for proper understanding • Resolve issues related to banking customer’s accounts by personal intervention or routing of issue to proper second-level support contacts • Follow-up with second-level Univest support personnel in resolving issues for customers and internal employees • Responsible for compliance with laws and regulations that apply to this position, including the Univest Code of Conduct • Perform additional duties as required
• Two years customer service experience preferably in a call center environment plus two years banking experience in a branch environment. • Excellent PC skills, including but not limited to Microsoft Outlook, Word, Excel as well as imaging systems and industry specific software • Exceptional customer service skills ,communication, and interpersonal skills • Strong organizational and analytical skills including ability to follow through and meet tight deadlines. • Ability to work independently and complete tasks in a timely and accurate manner. • Ability to multi task in a fast paced environment in a professional manner • This is a FT position working 40 hours per week, occasional evenings until 8pm and/or Saturdays until 1pm may be required.