Univest Corporation of Pennsylvania

  • Collections Supervisor

    Location US-PA-Bensalem
    Posted Date 3 weeks ago(10/29/2018 12:55 PM)
    Job ID
    # Positions
    Other - Other
  • Responsibilities

    Daily Job Functions/Primary Duties: Collection Management – Univest Capital

    1. Contact:


    • Monitor delinquency trends and call reports to insure adequate effort is being used to collect past due accounts
    • Handle accounts that are more seriously delinquent or have larger balances and require more sophisticated handling

    2. Administrative:

    • Oversee that collectors are filing dunning letters and correspondence from and about delinquent customers.
    • Oversee the processing of pay-off requests obtained from accounting, forward the information to the lessee and maintain record of quote in Dollars (system) comments and process lien release requests
    • Chair the Collections Committee’s monthly delinquency/charge-off meetings
    • Draft, review and update departmental Policy and Procedure Manual

    3. Operational:


    • Review incoming correspondence and distribute, send out letters and correspondence as needed
    • Update Dollars (system) collector notes for any follow-up calls

    4. Post Charge-off Account Management:

    • Coordinate with vendors, asset recovery companies and others to repossess and remarket equipment
    • Work with attorneys to prepare and manage suits as directed by Collections Committee
    • Oversee all phases of litigation management including selection of counsel, collections performance and legal costs
    • Verify proofs of claim are filed timely in bankruptcies except no-asset Ch.7 filings
    • Ensure lititgation account list with status and action plans is accurate and current

    Ability to coach and develop a staff


    Perform additional duties as assigned


    Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct




    • Excellent written, verbal, negotiation and relationship management skills
    • Bachelors degree in a business field, and at least 10 years of experience collecting small business accounts including responsibility for workout accounts, litigation, bankruptcies and collection agency management
    • Experience recruiting, motivating and managing collections staff
    • Experience with issues related to secured lending including collateral liquidation, repossessions and UCC filings
    • Experience managing multiple information technology programs to collect different loan and lease products
    • Innovative, efficient, able to multi-task, demonstrated analytical ability, sound decision-making and background in a fast-paced environment
    • Exposure to credit, loan origination, servicing, and core processing systems in addition to other ancillary software programs, such as Microsoft Office Suite
    • Demonstrated success in working with a variety of teams, and ability to influence at all levels of the organization
    • Demonstrated success in working with attorneys in the collecton process
    • Financial Services Industry and/or Legal experience is a plus


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