60% --Responsible for classroom and in-branch training and development of new and existing Consumer Staff using the standards established for all customer interactions.
Conduct operational visits to the FSCs as needed to reinforce staff duties, and operations, policies and procedures.
20%--Responsible for design, development and delivery of new Consumer initiatives, including the updating of the Teller course curriculum, training manuals, Head Teller manual, Career Path Certification testing and online certification questions for tellers, as well as developing ideas for changes in the curriculum.
10%--Responsible to assist with the Support Phone Line by answering operational teller-related questions from internal employees, including Reg. CC processes, delivering excellent customer service by following corporate service guidelines and documenting the interactions according to department specifications, when not previously scheduled for classroom or in-branch training assignments.
10%--Work alongside other Consumer Trainers to schedule, monitor, evaluate, all training requirements including annual compliance and product training.
Perform additional duties as required
Minimum 3 years Branch Manager experience preferred; AIB Principles of Banking credit preferred; previous experience with teller and platform problem resolution with proper results required
Ability to work accurately, deal with deadlines, and prioritize workload; strong organizational skills
Excellent oral communication for classroom, one-on-one training and phone interactions
Deep knowledge and understanding of all bank procedures and settlements; accountability for following and educating all check cashing procedures and other security measures
Strong knowledge of Univest products and services; ability to identify customers’ needs and offer financial solutions
Neat, professional appearance and demeanor at all times; ability to supervise and counsel trainees on professional conduct during the training time
Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct