Respond to help desk calls via phone, ticketing system, e-mail and in person. Provide professional, customer service across all Univest locations and diverse business units. Troubleshoot basic and complex desktop, application, phone and connectivity issues. Accurately prioritize each incident and assign to the proper IT support group. Work in conjunction with Tier 2 IT support to resolve issues. Contribute positively to enhance and improve call handling and ticket resolution including creating end user training material and knowledge base articles. Move and configure PC hardware and software. Work flexible hours as needed. Responsible for compliance with laws and regulations that applies to this position, including the Univest Code of Conduct Perform all other duties as assigned.
One to three years experience in a Help Desk\Desktop Support environment Experience supporting Microsoft Windows 7, 8, 10 operating systems. Strong diagnostics and troubleshooting skills. Ability to work in a team oriented, fast paced and challenging environment. Must possess a customer-first mentality. Have a passion for technology and a desire to grow technical skills. Experience supporting MS Office suite and standard desktop applications Excellent written and communications skills.