This position will be responsible for the supervision of the tellers. In addition, will coordinate and participate in the completion of financial transactions by following technical and operational guidelines. The incumbent actively participates in retail sales programs, teller awareness campaigns and leads the sales process on the teller line. The position functions under the direct supervision of the Branch Manager.
70% Branch Operations Responsible for supervising all aspects of the teller line including scheduling Perform all branch settlements process all corrections and large item returns Monitor all teller activities to insure achieving office profitability goals Monitor teller activities to achieve high ratings on Operational Scorecard Perform all Teller transactions promptly, efficiently, and accurately Perform other duties as assigned Responsible for audit & controls 30% Sales Leadership & Coaching Provide assistance and input regarding teller performance evaluations and the setting of teller goals Train and develop individual to act as back up head teller Motivate and coach tellers to work as part of the sales team to achieve and exceed goals Conduct monthly one-on-one meetings with staff Hold 5 minute meetings daily Provide friendly, courteous, professional customer experience service Identify customer needs and cross sell opportunities to meet referral goals
Head Teller I Qualifications: High School diplomacy or equivalency Fulfilled requirements of Teller I ,Teller II ,Teller III or related experience Strong knowledge of Univest products and services. Previous supervisory experience Good written/verbal communication skills Good organizational, mathematical and computer skills Previous cash handling or customer service experience Neat professional appearance Satisfactory level of attendance HOURS: Monday - Wednesday 8am - 4pm Thursday 8an - 5 pm Friday 8am - 6pm Sat 9am - 1pm