Univest Corporation of Pennsylvania

  • SSR/Teller I

    Location US-PA-Franconia
    Posted Date 1 week ago(4/13/2018 9:50 AM)
    Job ID
    3809
    # Positions
    1
    Category
    Consumer Banking - Teller I
  • Overview

    Responsible for developing and maintaining personal banking relationships with new and existing customers and providing quality customer service. This position will guide customers to purchase bank products that meet their needs and use each customer interaction as an opportunity to introduce additional products and services to broaden the relationship. The incumbent will also train to work as a teller and will do so as needed.

    Responsibilities

    40% Service

    Perform all transactions promptly, efficiently, and accurately

    Adhere to all procedures including operational and corporate customer service guidelines

    Operate computerized teller terminal as required

    Perform other duties as assigned

     

    60% Sales

    Participate in various training and development programs

    Provide friendly, courteous, professional customer service

    Assist in bank promotions by regularly participating in teller awareness

    Develop knowledge and understanding of Univest Products and Services,

    Learn how to effectively apply six-stage sales flow procedures in all sales contact points.

    Learn to identify customer needs and cross sell opportunities to develop new business

     

     

     

    HOURS:                    Available to work hours of FSC operation and as needed.

                                    Available to work 2 or 3 Saturdays a month.

     

    Qualifications

    High school diploma or equivalency certificate

    One or more years experience in Retail Sales or Telemarketing with proven sales results

    Good Written/verbal communication skills

    Good organizational, mathematical and computer skills

    Complete SSR training and certification

    Complete Consumer Loan training and certification

    Complete Teller training and certification

    Complete notary training if position is designated as notary for branch

    Complete Principles of Banking

    Neat, professional appearance following established guidelines for appropriate dress

    Experience with various office machines (photocopier, fax)

    Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct.

    Satisfactory level of attendance

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