Univest Corporation of Pennsylvania

Head Teller II

Location US-PA-Montgomeryville
Posted Date 1 week ago(2/13/2018 4:35 PM)
Job ID
# Positions
Consumer Banking - Head Teller I


This position will be responsible for the supervision of the tellers. In addition, will coordinate and participate in the completion of financial transactions by following technical and operational guidelines. The incumbent actively participates in retail sales programs, teller awareness campaigns and leads the sales process on the teller line. The position functions under the direct supervision of the Branch Manager.


50% Branch Operations


Responsible for supervising all aspects of the teller line including scheduling


Perform all branch settlements


Process all corrections and large item returns


Monitor all teller activities to insure achieving office profitability goals


Monitor teller activities to achieve high ratings on Operational Scorecard


Perform all Teller transactions promptly, efficiently, and accurately


Perform other duties as assigned


Responsible for all aspects of branch audit & controls 


30% Sales Leadership & Coaching



Provide assistance and input regarding teller performance evaluations and the setting of teller goals


Train and develop individual to act as back up head teller


Motivate and coach tellers to work as part of the sales team to achieve and exceed goals


Conduct monthly one-on-one meetings with staff


Hold 5 minute meetings daily


Provide friendly, courteous, professional customer experience service


Identify customer needs and cross sell opportunities to meet referral goals


20% Sales /Platform



Perform duties of Sales and Service Rep when needed


High School diplomacy or equivalency


Fulfilled requirements of Teller I, Teller II, Teller III or related experience


Strong knowledge of Univest products and services.


Previous supervisory experience


Good written/verbal communication skills


Good organizational, mathematical and computer skills


Previous cash handling or customer service experience


Neat professional appearance


Satisfactory level of attendance


 HOURS: Monday - Wednesday 8am - 4pm Thursday 8an - 5 pm Friday 8am - 6pm Sat 9am - 1pm


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