Univest Corporation of Pennsylvania

Customer Service Center Representative - PT, less than 20 hours

US-PA-Souderton
4 months ago
Job ID
3593
# Positions
3
Category
Customer Service - Other

Overview

Univest is currently seeking three Part-Time employees for our Service Center.

Hours: Saturdays 9am - 1pm
One weeknight per week from 5pm - 8pm

Responsibilities

• Fulfill inquiries and requests from Univest retail, e-Commerce, and commercial banking customers and internal employees over the telephone and via e-mail

• Analyze customer and internal employee inquires for proper understanding

• Resolve issues related to banking customer’s accounts by personal intervention or routing of issue to proper second-level support contacts

• Follow-up with second-level Univest support personnel in resolving issues for customers and internal employees

• Responsible for compliance with laws and regulations that apply to this position, including the Univest Code of Conduct

• Perform additional duties as required

Qualifications

• Two years customer service experience preferably in a call center environment plus two years banking experience in a branch environment.

• Excellent PC skills, including but not limited to Microsoft Outlook, Word, Excel as well as imaging systems and industry specific software

• Exceptional customer service skills ,communication, and interpersonal skills

• Strong organizational and analytical skills including ability to follow through and meet tight deadlines.

• Ability to work independently and complete tasks in a timely and accurate manner.

• Ability to multi task in a fast paced environment in a professional manner

• Flexibility to work weekend and off-business hours

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